A Fortune 50 pharma company needed to mitigate supply risk for a key raw material, but lacked the clear decision rights and structured workflows to act quickly. A lack of clear roles and responsibilities resulted in circular discussions. There was high reliance on undocumented institutional knowledge, amplified by resource turnover and process gaps. Hybrid team coordination was difficult without a clear process to bring the right people in at the right time.
A structured decision flow digitized the supply risk mitigation process and established clear, directly responsible individuals (DRIs), eliminating circular discussions. The platform provided collaborative decision workflows, explicit accountability assignments, and a Decision Bank capturing all supply risk decisions. Complex and contentious supply issues were resolved faster with full cross-functional alignment and a reusable decision record.
Clear DRIs eliminated circular discussions, hybrid teams achieved effective cross-functional collaboration, and the Decision Bank replaced tribal knowledge dependencies. Digitizing the supply risk decision process with clear accountability and structured workflows gave teams a permanent, reusable record for future decisions.
"Whenever we get things into Cloverpop, our seemingly complex or contentious issues disappear."— Director of Supply Chain